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Top Questions


Welcome to Logitech's Support Site

Logitech's support site contains a wealth of information including How-to articles, troubleshooting aids, instructional manuals, software downloads, spare parts and accessories. To get help, follow the instructions below or start on the Support Home page.


Top Questions

 

How do I identify my product? (and Why?)

Many Logitech products look alike but have different features or supported software versions. To get help, make sure you correctly identify yours by:


  • Option #1: Auto-detect. Have your browser auto-detect your product. Click the "Detect your devices" button and follow the on-screen instructions.

    NOTE: This feature must be enabled in your browser and only works if you have a USB product plugged into your PC. It won’t work with a non-USB device, such as a Squeezebox, analog speakers or a security camera.


  • Option #2: Search. Type the product name or model number in the search box and press Enter. For help finding these numbers, see Knowledge Base Article 5121.


  • Option #3: Select. Use the drop-down menus to select by product name and type (ex. Mice).


  • Option #4: Browse. Browse and select from among the product pictures.


Any of these options will take you to the correct Support Product Page. Choose one.

SupportHome_Options

Top Questions


Below are common questions that can be answered on our product support pages.


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Is my Logitech product supported by Windows 7?

  1. Go to your product’s support page. See "How do I identify my product?" above for help getting there.

  2. Click Downloads at the top of the page. (Shown in the above image)

  3. Under Choose OS, see if Windows 7 is listed. If it isn’t, there’s no software download for your product.

    NOTE: Some products will work with no additional software or drivers needed.


 

Where can I find Product Manuals and Quick Start Guides?

  1. Go to your product’s support page. See "How do I identify my product?" above for help getting there.

  2. Go to the Product Documentation section on the left side. (Shown in the above image)

  3. Click "User's Guide", "QuickStart Guide" or any other available document link.

  4. If there's no documentation link available, see Knowledge Base article 8040  for a list of product documents.


 

Where can I find the latest software for my Logitech product?

  1. Go to your product’s support page. See "How do I identify my product?" above for help getting there.

  2. Click Downloads at the top of the page. (Shown in the above image)

    NOTE: If you get a "There is no software available for this product" message, your product doesn’t require software or additional drivers to work.

  3. Under Choose OS, select the operating system your computer is running.

  4. Under Select Download, choose the software you want install.

    NOTE: If you have a Windows OS, under Select File, choose either 32 or 64-bit. Not sure which you need? See Knowledge Base article 12320.

  5. Scroll down and click on Download Software.

    NOTE: Some products will work with no additional software or drivers needed.


 

Where can I find spare parts or replacement parts for my Logitech product?

  1. Go to your product’s support page. See "How do I identify my product?" above for help getting there.

  2. Go to the Replacement Parts section at the bottom right. (Shown in the above image)

    If the Replacement Parts section doesn’t exist, no spare parts are available for your product.

  3. Click on "See all" to go to a page that shows all available spare parts for your product.


 

What is the warranty of my Logitech product?

  1. Go to your product’s support page. See "How do I identify my product?" above for help getting there.

  2. Go to the Warranty Information section on the left side. (Shown in the above image)

  3. Warranty duration for your product is shown here.


 

Where can I find technical specifications for my Logitech product?

  1. Go to your product’s support page. See "How do I identify my product?" above for help getting there.

  2. Click Troubleshooting near the top . (Shown in the above image)

  3. In the new search box at right, search for "Technical Specifications".

    NOTE: If no articles are listed, then there is no article for your product.

  4. Click the product Technical Specifications article.


 

Where can I find a list of all answers for my Logitech product?

  1. Go to your product’s support page. See "How do I identify my product?" above for help getting there.

  2. Click Troubleshooting near the top. (Shown in the above image)

    The first ten answers will show on the first page.

  3. Click on a page Number or Next on the bottom of the page to show additional answers for your product.

  4. You can also search within the results to find an answer faster.

    • In the new search box at right, search for a word or keyword you're interested in.

      The list will show articles that include your keyword. If no articles are listed, there aren't any that have your keyword.


 

How do I contact Logitech Customer Care?

  1. Click on the "Contact Us" link either at the right of the Support Home page or at top right on a Product's Support page.

    NOTE: See "How do I identify my product?" above for help finding your product's Support page.

  2. You can contact Logitech Customer Care by email or phone:

    • To contact Logitech by email:

      1. Click the By Email tab directly below Overview.

      2. Log into your account. For help with logging in or creating a new account, see Knowledge Base article 17111.

      3. Fill in all the required fields and briefly explain what you need help with in the Question section.

      4. Click Continue and then Finish Submitting Question to submit your question.

    • To contact Logitech by phone:

      1. Click the By Phone tab directly below Downloads.

      2. Before making the call, note your product's name, model number, part number and your operating system.

      3. Dial the Logitech Customer Care phone number located in the Support - Main section.


 

How do I reconnect my cordless mouse/keyboard?

  1. Go to your product’s support page. See "How do I identify my product?" above for help getting there.

  2. Click Troubleshooting near the top. (Shown in the above image)

  3. In the new search box at right, search for "connect" or "not working".

  4. The list will show articles that will help. If no articles are listed, there aren't any that apply.


 

Microphone and Audio issues with my webcam?

  1. Go to your product’s support page. See "How do I identify my product?" above for help getting there.

  2. Click Troubleshooting near the top. (Shown in the above image)

  3. In the new search box at right, search for "microphone" or "audio issue".

  4. The list will show articles that will help. If no articles are listed, there aren't any that apply.


 

Where can I find the latest software and drivers for my Webcam?

NOTE: See Knowledge Base article 3428 for a quick reference to Windows software and driver support with your webcam.

  1. Go to your product’s support page. See "How do I identify my product?" above for help getting there.

  2. Click Downloads at the top of the page. (Shown in the above image)

  3. Under Choose OS, select the operating system your computer is running.

  4. Under Select Download, choose the software you want install.

    NOTE: If you have a Windows OS, under Select File, choose either 32 or 64-bit. Not sure which you need? See Knowledge Base article 12320.

  5. Scroll down and click on Download Software.


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Answer ID: 21453   |    Published: 12/03/2010 04:47 PM   |    Updated: 10/18/2011 02:51 AM